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Transforming Accountability

Presentation Description

Transformative Accountability : It is no longer enough for large NGOs to set up a few feedback boxes in order to ‘tick the box’ of being Accountable to the communities that they aim to serve. The way large NGOs implement their Accountability systems needs to evolve so that two-way communication is possible using a transformative approach, especially in the highly changeable context of COVID-19.  

While digital platforms and other innovations may help us transform the way we are Accountable, how do we balance this with preferences from parts of the community for face-to-face communication? How do we ensure that we are prepared to adapt and change our approaches as the context changes? How do we make sure we are really hearing the voices of the community (including children and women, elderly and other marginalised groups)? And most importantly how do we make sure we respond appropriately to the feedback, complaints and questions from the community; providing answers to their questions, filling information gaps, and ensuring decision making and resource allocation is made based on community voices as we implement transformative Accountability systems? 

Join three Accountability professionals from World Vision who work in the diverse contexts of South Sudan, Uganda and Syria as they discuss their approach to answering these very questions on a daily basis.  

Panel Speakers 

Martin Omoro: Program Quality and Strategy Manager (World Vision South Sudan)  
Nourhan Al Fayoumi: Accountability & Learning Coordinator (World Vision Syria Response) 
Paul Kiggwe:  MEAL Manager-World Vision (World Vision Uganda Refugee Response)

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